It is can't be interpreted as filing a suit complaining

It is can't be interpreted as filing a suit complaining
Interview the written notesStaff reporter Zhang CanCanOn August 5, Ministry of Public Health solicits the opinion on " the hospital complains management ". The implementation of this method, will make the patient's appeal rights and interests protected; The medical organization complains that reports the system in information through setting up, to complaining the question is analyzed, also can find the problem existing while running, " suit the remedy to the case " .Communicating can prevent the dispute from upgradingHappy rainbow associate professor of management college of the medical and health of medical college of Tongji University of Central China University of Science and Technology, have visited 7 hospitals of Wuhan, Fujian, Shanghai, Ningbo and other places, has released 200 questionnaires. The investigation result reveals, complain the appraisal of management as to the present hospital, 77.5% of the patients think generally, 16% of the patients think whether it is or very bad poorly or not, only 6.5% of the patients think better; 87.5% patient think, improve appeal, manage, work very much important improving hospitalling, 90.5% of the patients think and improve the appeal to manage that have important function in improving the relationship between doctors and patients; 96% of the patients think the hospital should handle the appeal and feedback the result to the persons who complain in time.Ministry of Public Health medical care supervise the intersection of department and relevant person in charge, say patient person who experiences directness most of medical care, the patient feels discomfort, does not think and is cared for it enough, will complain to the hospital. It makes the reasons of " the method " to be whether norm complain, manage, don't interpreted as, lodge a complaint with complaining, want, take this opportunity, scrutinize medical service system, have which place need improvement, and then promote the management level of the hospital to reach a new stage.A managerial expert of hospital tells reporters, the patient meets several departments and kicks a ball each other while complaining, while I push you, you push me, the contradictions of doctors and patients will be sharpened. That person in charge says, a lot of contradictions of doctors and patients are not contradictions of the antagonism, it is a wonderful recipe which dissolves the contradiction to communicate." method " makes stipulations in strengthening doctors and patients' communication, require the hospital to listen to patient's opinion voluntarily, perfect doctors and patients and link up the system, improve doctors and patients and link up the content, strengthen doctors and patients' communication to train.Complain that can't interfere with the normal medical orderThe happy rainbow is said, " black June of doctors and patients' dispute " that has just gone over Remind us, not only should standardize the behavior that the hospital deal with the appeal, there can't be too drastic behavior while complaining to also should require the patient. " method " stipulates, the complainant should express the suggestions and requests tomorrow in accordance with French, can't interfere with the normal medical order. The complainant made trouble wilfully, through trying in vain to talk out of doing sth, or the complainant fabricated the fact, falsed charge others, the hospital should report to administrative service division of the hygiene. For adopting the complainants of the illegal activities, the hospital should report to public security organ in accordance with the law.The doctor can also complain while discovering the problemsSupervise department's relevant director's introduction according to the medical care of Ministry of Public Health, should also consider the hospital operates the expression that different departments demand while complaining management. If department's work of rear-service ensurance of hospital does one's best, bring the risk safely to medical treatment, the clinical medical personnel can complain the rear-service ensurance department. For example medical apparatus break down and operating room cooperate, do one's best, guard room, work uncompletely, sterilize, infect completely, run well by breathing machine, the medical personnel can complain." method " stipulates, the hospital should complain and manage and include in the quality safety management system of the hospital, set up and complain that reports the system and deals with and feedbacks the mechanism in information progressively. Happy rainbow think, set up, complain information appear in the newspaper system to be very much essential, some places have already begun to explore. Health authorities can find out about the generality question of management of the hospital through this platform, propose improving the scheme to the outstanding problem, and strengthen and supervise and implement.With the enhancement of health consciousness, people pay more and more attention to with the life closely bound up health problem, such as the food security, medical treatment is ensured, medical information,etc., healthy life should be from understanding information begins!More excellent health information please enter:News channel
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